A reverse logistics strategy is just as important as a fulfillment strategy. Leading research states the customer experience, including returns, accounts for 47% of consumer loyalty. GEODIS can create a reverse logistics solution based on your company’s unique needs that will ensure a great customer experience.
We provide a low complexity return solutions with visual inspection and disposition, up to comprehensive returns solutions including Transportation Management, RMA processing, rework, and anything else your returns solution might need.
Small Parcel Returns Management
For returns, making the process easy, fast and cheap is of utmost importance to customers today. We have the technology and transportation services to make it convenient for your customer to return the item and keep them up to date throughout so they continue to order more.
Whether your garment on hanger needs to be steamed before brought back into inventory, or if you need to receive pallets and totes back from manufacturing, the reverse logistics component is crucial. Our team can perform value-added services such as rework, repackaging, kitting, relabeling to get the product back into stock or whatever disposition is required.
Reverse Logistics in WMS
Technology drives much of our reverse logistics processes. As an example, for high value products returned, GEODIS can match serial numbers to determine any possible fraudulent activity, and match against RMA or order identification. Our Proprietary WMS can track all the information to make sure your product has not been tampered with. This ensures accurate and systematic processes so you’re not leaving money on the table.
GEODIS uses a Europe-wide local-reach network to handle management of your reverse flows and processing of the collected products. It enables the consolidation of returned products directly from consumption site, and it reduces costs by optimizing return flows. Our solutions address both B2B and B2C markets: